Process Co-ordinator | Aberdein Considine Legal

Process Co-ordinator

Position type: Full-time / Permanent

Location: Aberdeen

Aberdein Considine are looking for a Process Co-ordinator to join their busy Corporate Property Services department.

The Key Responsibilities of the role will include:

  • Overseeing the day to day regulatory requirements of the department to ensure we are adhering to regulatory bodies policies
  • Identifying any training and development needs across the team in relation to the regulatory requirements and ensuring adequate support and training is provided where required
  • Identifying areas of improvement across our client and customer journeys
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery changes or improvements
  • Building strong relationships with team members and stakeholders to enable effective dialogue exchange
  • Ensuring the workflows and processes across the case management system are fit for the purpose of ensuring we comply with regulatory requirements
  • Assisting where appropriate with the preparation and checking of MI reports and distributing to clients where required
  • Attending weekly and monthly client conference calls and reviews
  • Attending and preparing for client audits and review meetings

Requirements

Skills and Experience

  • Previous experience within the Financial Services sector or a regulated environment is advantageous
  • Working knowledge and understanding of FCA guidelines and principles
  • Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate
  • Computer Literate
  • Excellent Telephone Manner
  • Questioning and Negotiation skills
  • Attention to detail and accuracy of work
  • Ability to work well within a team and on their own initiative
  • Enthusiastic – can do, will do approach
  • Passionate about the delivery of exceptional customer service and the need to treat customers fairly
  • Proactive problem-solving skills and the judgement to make evidence-based decisions

About Us

Aberdein Considine is an award-winning law firm and this is a great opportunity to work in an innovative, challenging and rewarding work environment. We offer flexible and blended working in a progressive and supportive environment. In return for your hard work, you will be paid a competitive salary, receive an excellent benefits package and be part of a generous incentive and bonus scheme.

How Do I Apply?

Online: Application Form

Download: Application Form

E-mail: recruitment@acandco.com

Mail: Human Resources Department
Aberdein Considine
5 - 9 Bon-Accord Crescent
Aberdeen
AB11 6DN