Consumer Law Disputes | Aberdein Considine Legal

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Consumer Law Disputes

A consumer is, by definition, a person who purchases goods and services for personal use.

We understand how frustrating it is when you have paid for goods or services that have not met your expectations.

Often the seller or provider is unwilling to offer you an acceptable solution, and you want to know what your rights are.

The law

The Consumer Rights Act 2015 sets out the consumer’s rights and the provider or seller’s responsibilities. This is a good starting point but it is not the whole story. Principles of contract law will also be relevant.

Often, but not always, these disputes are of a lower value. We are frequently able to resolve consumer disputes through correspondence. However, if court action is necessary you, the consumer, will need very clear advice about the process and cost of court action.

For lower value claims, the cost of taking action may be higher than the value of your claim. We will always give you clear advice, not just about the law but also about the commercial realities of making a claim.

The dispute resolution team comprises solicitors at all levels of experience and we can appoint your case to the right solicitor for you.

We handle a range of consumer disputes including the following:

  • Consumer credit agreements
  • Hire purchase agreements
  • Double glazing
  • Car mechanic
  • Motor trade
SPEAK TO US ABOUT A CONSUMER DISPUTE
WHY CHOOSE US

Our client promise

At Aberdein Considine Legal, we have a simple three-point promise to all of our clients.

  1. Experienced Partner-led teams who get things done

  2. Responsive commercially-informed and solution-focussed approach

  3. Innovative use of technology and funding options

  • "The dispute resolution team at Aberdein Considine is very knowledgeable, has strength in depth and an offering that is able to punch well above its weight. Excellent advocacy and negotiation abilities but also an ability to calmly deliver advice even in challenging circumstances."

    The Legal 500
THE LEGAL GUIDES

What the experts say...

Our Dispute Resolution team is ranked among the best in the UK by two of the world's most respected legal guides.

The Legal 500
Chambers & Partners

We are authorised and regulated by both the Law Society of Scotland and the Solicitors Regulation Authority (registration number 628245). We are also accredited Investors in People, the winners of multiple awards and registered holders of several ISO international standards.

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