Governance, Risk and Compliance | Aberdein Considine Legal

Aligning with your values and treating customers fairly

Governance, Risk and Compliance

We know that law firms working for financial institutions require a real depth of regulatory knowledge and a detailed understanding of how regulators expect customers to be treated.

Our team progress every single case with ‘treating customers fairly’ and ‘the customer journey’ at the forefront of their minds.

Our award-winning compliance team

Our heavyweight governance, risk and compliance team is led by our compliance director, who is supported by our conduct risk manager, compliance analysts, training manager, an outsourced compliance consultancy and our internal audit function.

The compliance team operate a three lines of defence model that is designed to assess and monitor your appetite for risk, whilst ensuring fair and consistent outcomes for all of your customers.

The team won the ‘Practice Management’ category at the 2019 Northern Law Awards in recognition of this industry-leading approach to compliance.

Our compliance culture

Our senior management team promote a culture that focuses on delivering outcomes aligned with the best interests of our customers.

The senior team has a clear objective, and that is to provide leadership and direction in order to create an environment that enables capable and competent paralegals and lawyers to make informed judgements.

Caring for your customers

We engage sensitively with those who have specific needs or circumstances which are likely to limit their ability to manage their situation effectively.

We treat all customers as ‘potentially vulnerable’ from the outset and quickly identify those at a heightened risk of harm, loss or disadvantage as being ‘vulnerable’.

These ‘vulnerable’ customers are escalated to a specialist team as soon as we become aware of them and are cared for until our file is closed.

WHY WE'RE DIFFERENT

The power of one...

We operate one system, one compliance framework, one management team and one culture across all three of the UK’s legal jurisdictions to give our clients a seamless pan-UK debt recovery solution.

  • "We trust Aberdein Considine's proactive approach to continually improving, which we've found to be significantly better than other solicitors both in achieving the best customer outcomes, whilst minimising costs and ensuring cultural alignment with our brand."

LENDER PORTAL

Track your cases online

Our portals have been built in order to provide clients with complete visibility of their cases, no matter where they are.

GET IN TOUCH